Refund Policy
REFUND POLICY & TOS
The Futuresurf Warranty
Futuresurf sells factory direct and seconds, refurbished items for reduced price. Therefore we assume the customer knows the gear is often pre-loved or seconds.
Futuresurf Offers
Full 1-year parts replacement warranty against manufacturing or material defect.
The Following Will Not Be Covered Under Warranty:
- We do not cover impact damage of any sort
- Products returned 1 year after the date of original purchase from Futuresurf or Futuresurf authorized dealer
- Repairs or alterations made by anyone other than Futuresurf
- Warranty requests submitted without proof of purchase/receipt
The following are not defects in materials or workmanship:
- Normal wear and tear
- Damage from hitting rocks, sandbars, reefs or other surfaces
- Damage from improper storage, transportation, namely, prolonged exposure to heat or sun
- Chips or scratches
- Corrosion caused by leaving screws in tight. We encourage dismantling the foil after each session and washing sand/salt out with hot water.
- Damage caused by substandard mounting
- Damage to foils used in commercial, rental, teaching or instructional programs or activities
- UV damage, please understand that UV rays and excessive heat can damage the carbon foil, keep it out of direct sunlight and always use the covers provided to protect the foil from the sun and knocks/bangs.
All claims must be accompanied with a clear explanation and clear dated photographs of the parts in question.
Futuresurf Foils reserves the right to determine if a product will be covered under warranty once all the documentation has been received.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This will be received within 3-10 working days depending on your bank.
In the case that you have processed a payment to Futuresurf Foils, but have not yet received the goods. Refunds can be made, but any bank or credit card processing fees will be deducted from the refund.
Sale items
Only regular priced items may be refunded, items bought on sale below the rrp cannot be refunded.
Exchanges
We only exchange items if they are defective. If you need to exchange it for the same item, send us an email to info@Futuresurf.com.
Shipping
Prior to shipping defective products to Futuresurf under this warranty, Futuresurf encourages purchasers to email Futuresurf at info@Futuresurf.com providing photos and describing the problem with the foil.
Defective products should be returned postage paid, within twelve months of purchase with a copy of proof of purchase/receipt and with your return authorization number. Otherwise, returned products will NOT BE COVERED UNDER WARRANTY.
The Futuresurf Warranty
Futuresurf sells factory direct and seconds, refurbished items for reduced price. Therefore we assume the customer knows the gear is often pre-loved or seconds.
Futuresurf Offers
Full 1-year parts replacement warranty against manufacturing or material defect.
The Following Will Not Be Covered Under Warranty:
- We do not cover impact damage of any sort
- Products returned 1 year after the date of original purchase from Futuresurf or Futuresurf authorized dealer
- Repairs or alterations made by anyone other than Futuresurf
- Warranty requests submitted without proof of purchase/receipt
The following are not defects in materials or workmanship:
- Normal wear and tear
- Damage from hitting rocks, sandbars, reefs or other surfaces
- Damage from improper storage, transportation, namely, prolonged exposure to heat or sun
- Chips or scratches
- Corrosion caused by leaving screws in tight. We encourage dismantling the foil after each session and washing sand/salt out with hot water.
- Damage caused by substandard mounting
- Damage to foils used in commercial, rental, teaching or instructional programs or activities
- UV damage, please understand that UV rays and excessive heat can damage the carbon foil, keep it out of direct sunlight and always use the covers provided to protect the foil from the sun and knocks/bangs.
All claims must be accompanied with a clear explanation and clear dated photographs of the parts in question.
Futuresurf Foils reserves the right to determine if a product will be covered under warranty once all the documentation has been received.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This will be received within 3-10 working days depending on your bank.
In the case that you have processed a payment to Futuresurf Foils, but have not yet received the goods. Refunds can be made, but any bank or credit card processing fees will be deducted from the refund.
Sale items
Only regular priced items may be refunded, items bought on sale below the rrp cannot be refunded.
Exchanges
We only exchange items if they are defective. If you need to exchange it for the same item, send us an email to info@Futuresurf.com.
Shipping
Prior to shipping defective products to Futuresurf under this warranty, Futuresurf encourages purchasers to email Futuresurf at info@Futuresurf.com providing photos and describing the problem with the foil.
Defective products should be returned postage paid, within twelve months of purchase with a copy of proof of purchase/receipt and with your return authorization number. Otherwise, returned products will NOT BE COVERED UNDER WARRANTY.